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Voice, messaging, and AI agent engineering from the team building the Plivo platform.
Plivo Repeats as Appealie Overall SaaS Award Winner for Development and DevOps
Plivo wins the Appealie Overall SaaS Award for Development and DevOps for a second straight year, an honor given for innovation and customer delight.
How to Migrate Your SMS/MMS Applications from Telnyx to Plivo
Compare the Telnyx and Plivo APIs, from structure to message processing, and scope the changes needed to migrate your SMS and MMS applications.
Top 3 Ways a Cloud Communications Tool Can Help Healthcare Businesses
Learn how healthcare businesses use a cloud communications platform and Plivo's healthcare APIs to automate work, enhance revenue, and save time and money.
Dos and Don’ts for Promotional Text Messaging
Learn the compliance dos and don'ts of promotional text messaging, including legal and regulatory rules to follow before texting customers.
Plivo Call Transcription Price Reduced by 37%
Plivo has cut its call transcription price from $0.0150 to $0.0095 per minute, a 37% savings applied automatically for all existing and future customers.
Call Queuing: Benefits, Best Practices, And How it Works
Call queuing is a method of managing inbound calls at a contact center. This blog covers how you can use call queuing to manage call volumes and reduce overall agent workload.
Benefits of Integrating Your Ticketing System and Contact Center
Integrating your ticketing system and contact center is essential to process tickets faster and solve customer issues. Read through this article to know the top benefits of integrating your CRM and contact center.
How to Complete DLT Registration for Sending Text Messages in India
DLT registration: Distributed ledger technology (DLT) platform registration is mandatory for sending bulk messaging in India.
Webinar Recap: LAZ Parking Sends More than a Million SMS Messages
Summary of Plivo’s webinar on how LAZ Parking created a Text to Park revenue stream with SMS API. View the recording on demand and tune in today!
How to Forward Plivo Voicemail to Email Using Pipedream
Step by step guide on how to forward voicemail to email using Pipedream without any coding. Sign up with Plivo today!
How to Secure Plivo Webhook URLs in Python
Learn how to secure Plivo webhook URLs in Python with signature validation, using hash-based message authentication codes to verify incoming requests.
Caller ID vs. Sender ID
Caller ID identifies who is calling you, while sender ID accompanies text messages. This primer explains how the two work and where each one is used.
Simple Ways to Improve the Ecommerce Customer Experience
Having a reliable customer support system for an ecommerce business is crucial and can have a high impact on the bottom line. This blog covers simple ways to improve your ecommerce customer service.
Choosing the Best Phone Number Type for Texting
Phone numbers for texting: Know about the different types of phone numbers for sending business texts. Choose the best phone number for your business with Plivo.
Plivo Adds Self-Service Port-In Functionality to the Console
We’ve streamlined the process to make it easy for customers to port their current US or Canada phone numbers over to Plivo.
What is Call Routing? Types, Benefits & How it Works
Call routing automatically directs incoming calls to the right department based on an established set of rules. Find how phone routing works, its types & benefits in this blog.
How to Migrate Your SMS/MMS Applications from Vonage to Plivo
Vonage to Plivo migration - Guide on how to migrate your SMS and MMS applications from Vonage to Plivo.
Plivo Recognized as Best CPaaS Platform of 2022 by UC Today
Plivo has won UC Today’s Innovation Award for Best CPaaS Platform thanks to our innovation around 10DLC management.
How to Migrate Your SMS/MMS Applications from Bandwidth to Plivo
A technical comparison of the Bandwidth and Plivo APIs to help you scope the changes and plan a seamless migration of your SMS and MMS applications.
Top 6 Customer Service Channels (Hint:Voice is still king, for now)
Handling customer inquiries is the most important role in providing great CX. Find out why voice is still the king for now among the best customer service channels.
6 Ways to Use Contact Center Analytics to Improve Operations
Contact Center analytics uses technology to generate actionable insights from raw data. Here are 6 ways to use contact center analytics & reporting to improve operations.
How to send an ETA notification using Plivo Python and Flask
Use the Plivo Python SDK and Flask to send ETA notifications, keeping customers updated on estimated arrival times as their order status changes.
15 Survey Questions to Measure Customer Satisfaction
Customer satisfaction surveys help businesses to evaluate their performance in serving their customers. Find the best CSAT survey questions here!
Practical Benefits of SIP Trunking
SIP trunk benefits you didn’t know about. Get detailed information on advantages of SIP trunking at Plivo.
Zapier Integration - Send MMS Messages Using Plivo and Zapier
Zapier Integration Learn how to send MMS messages using Plivo and Zapier via a Google Forms example.
How To Increase Revenue By Improving Agent Satisfaction
Agent satisfaction is often overlooked by modern businesses when it comes to increasing their revenue. Learn how agent satisfaction can impact a business.
How to Handle SMS and Voice Communications Using Go
Send and receive SMS text messages and make and receive voice calls with Go, the Plivo Go SDK, and Plivo APIs.
How to Handle SMS and Voice Communications Using Java
Send and receive SMS text messages and make and receive voice calls with Java, the Plivo Java SDK, and Plivo APIs.
CNAM Mapping Made Simple
Learn how CNAM mapping works and how to specify a caller ID name for your business in the Plivo console, so customers know who is calling before they answer.
How to Handle SMS and Voice Communications Using PHP
Send and receive SMS text messages and make and receive voice calls with PHP, the Plivo PHP SDK, and Plivo APIs.
How to Handle SMS and Voice Communications Using Python
Send and receive SMS text messages and make and receive voice calls with Python, the Plivo Python SDK, and Plivo APIs.
How to Receive and Respond to Incoming MMS Messages in Go with Martini and Plivo
How to receive and respond to incoming MMS messages using Plivo's SMS API, Go, and the Martini framework.
How to Handle SMS and Voice Communications Using Node
Send and receive SMS text messages and make and receive voice calls with Node, the Plivo Node SDK, and Plivo APIs.
How to Handle SMS and Voice Communications Using .NET
Send and receive SMS text messages and make and receive voice calls with .NET, the Plivo .NET SDK, and Plivo APIs.
How to Reduce Customer Friction and Remove Common Hurdles
Customer friction is the biggest challenge for modern B2C teams. Read through this blog from Contacto to understand what exactly is customer friction and how you can eliminate your most critical friction points.
How to Receive and Respond to Incoming MMS Messages in .NET with ASP.NET MVC and Plivo
Learn how to receive and automatically respond to incoming MMS messages on a Plivo number using the ASP.NET MVC framework and Plivo's SMS API.
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