Blog
Voice, messaging, and AI agent engineering from the team building the Plivo platform.
A Comprehensive Guide to AI Personalization Marketing in eCommerce
Discover how AI personalization marketing can transform the customer experience for eCommerce buyers. Explore top use cases and tools to boost sales.
Demystifying Finance AI Chatbots for Fintech Firms
Learn how AI fintech chatbots are changing customer engagement in fintech. Finance firms can use conversational AI to improve support and compliance.
Evaluating the Value of Claude Max: Is It Worth the $200 Price Tag?
Explore Claude Max's features, pricing, and value compared to competitors like ChatGPT Pro. Is it the right AI subscription for you?
Gemini 2.5 Pro: Redefining AI Performance Standards
Discover Gemini 2.5 Pro's unmatched AI performance, cost-efficiency, and multimodal capabilities. Explore its impact on tech innovation.
Google's Veo 2: Free Access to AI Video Generation
Discover Google's Veo 2, a free AI tool for creating videos from text or images, revolutionizing content creation for all users.
How DeepSeek-R1 is Revolutionizing AI Applications
Discover how DeepSeek-R1 is redefining AI with enhanced capabilities, rapid development, and cross-platform performance.
Kling AI 2.0: Revolutionizing AI-Driven Video Creation
Discover how Kling AI 2.0 revolutionizes video creation with cutting-edge tech and seamless media integration. Explore its innovative features now.
Qwen2.5-Max: A Powerful AI with Context Limitations
Explore Qwen2.5-Max's strengths and context challenges in AI. Discover how it compares to top models in data processing.
ReCamMaster: Revolutionizing Hollywood with AI-Driven Camera Angles
Discover how ReCamMaster uses AI to transform video production with dynamic camera angles and stabilized footage.
Google AI's Gemini 2.0 Flash: Revolutionizing Image Editing
Discover Gemini 2.0 Flash by Google AI, revolutionizing image editing with AI-driven creativity and conversational tools
What Are AI Customer Service Agents?
Learn how customer service AI agents provide 24/7 support, automate responses, and personalize interactions with real-life use cases.
Support Agents: Who Are They, and What Do They Do?
Support agents serve as a middle ground between your company and its customers. Let’s see some steps to hire the best and build a functional team.
7 Ways Agentic Healthcare is Transforming the Patient Experience
Learn how agentic AI enhances patient care by improving engagement, speeding up diagnoses, and delivering personalized treatment. See the future of healthcare.
How AI Agents are Transforming Customer Engagement
Know how AI agents can personalize and scale customer engagement. Learn how Plivo CX helps businesses improve customer satisfaction. Book a demo now!
7 Examples of SMS feedback surveys (With Templates & Best Practices)
Get actionable feedback fast! Learn the top 7 SMS surveys with free templates, best practices, and a simple tip to automate the entire survey process
10 Effective Strategies to Improve Agent Productivity in Customer Support
Discover actionable methods to improve agent productivity in customer support, including AI integration, unified workspaces, and self-service tools.
The Power of Multilingual Customer Support: 7 Must-Know Strategies
Multilingual customer support enhances user experience and expands global reach. Let’s explore its benefits and best practices for implementation.
A Complete Guide to SMS Appointment Reminders
Increase your appointment attendance and improve booking efficiency with SMS reminders. Automate & personalize appointment reminders to ensure customers never miss an appointment with Plivo CX.
SMS Lead Generation: Everything You Need to Get Started
Struggling with SMS lead generation? Learn how Plivo CX's AI-powered SMS marketing helps e-commerce brands drive conversions, automate campaigns & boost ROI.
How to Use WhatsApp for Customer Service: A Step-by-Step Guide
Learn how to set up WhatsApp for business, automate responses, and improve customer interactions with Plivo CX.
Authentication vs. Authorization: What's the Difference?
Understand authentication vs authorization. Learn verification vs permission, key methods, and implementing both for complete security. Click now!
Text message scams: How to identify a fake text message
Spot scam text messages: Look for unsolicited urgent requests, bad grammar, and strange numbers. Protect yourself—block and report scams now!
Understanding SMS 2FA and its Security Implications
Explore SMS 2FA's security flaws and new alternatives. Secure your data with stronger options. Act now for enhanced protection!
What to know about 6-digit phone numbers
Discover the benefits of using a 6 digit code for SMS marketing and alerts. Understand compliance, opt-in requirements, and leasing options. Start boosting your business communications today!
Evaluating OpenAI's o1 Pro: Is the Cost Justified?
Explore whether OpenAI’s o1 Pro model justifies its premium cost. Get insights on pricing, performance, benchmarks, and real-world use cases to help decide if it’s the right AI solution for your needs.
Grok 3 vs. Gemini 2.0: A Comparative Analysis of AI Image Editing Capabilities
Explore Grok 3 and Gemini 2.0's AI image editing strengths and weaknesses in this detailed comparative analysis.
Unveiling ChatGPT-4.5: The Future of Conversational AI
Discover the unique strengths and limitations of ChatGPT-4.5-from its human-like conversations and creative writing skills to its cost and reasoning challenges. Learn how it can transform business interactions.
Manus AI: Revolutionizing B2B Customer Profiling with Autonomous Agents
Discover how Manus AI leverages autonomous agents to revolutionize B2B customer profiling and data visualization. Ideal for pre-Series B companies seeking deeper insights and better dashboards.
Best practices for multi-factor authentication account recovery
Strengthen account safety with our comprehensive MFA recovery process guide. Explore alternative methods, backup codes, and social proof strategies. Click to secure your account today.
18 promotional text message examples to steal and send
Boost your sales with effective promotional messages. Reach anywhere, engage instantly. Discover concise SMS strategies. Start text marketing!
AI Agent vs AI Chatbot: Understanding Their Roles in Modern Customer Support
AI chatbots are not necessarily AI agents. Let’s explore their differences and similarities and when to implement each for customer support.
AI-First Customer Service: The Future of Customer Support with AI Agents
Learn how AI first customer service improves response times, and enhances customer experiences while working alongside human agents.
AI vs. Customer Service Agents: Striking the Right Balance in Customer Service
AI vs. customer service agents-which one delivers better support? Learn how to strike the perfect balance between AI and human expertise to enhance efficiency.
The Hidden Costs of Customer Service Agent Turnover and How to Reduce Them
Learn the hidden costs of customer service attrition and discover strategies to reduce turnover while maintaining high-quality support.
Reduce Support Tickets Using AI Agents
Support ticket queues spiral as your business scales. Learn how AI agents help reduce ticket volume and keep support delivery manageable.
Scaling Customer Support with AI: 5 Ways to Do It Right
Scaling your customer support with AI deflates ticket load, enhances delivery even during peak hours, and boosts customer satisfaction. Here’s how to do it.
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