Use Cases
What teams actually build with voice AI agents: outbound sales, qualification, appointment scheduling, support, verification, collections, and surveys.
5 Best Omnichannel Support Software You Must Know About in 2024
Explore the top 5 omnichannel support software solutions to streamline customer service across all channels. Find the perfect solution for your business needs.
How to Streamline Customer Service Across Different Channels
It’s not optional to streamline customer service across all channels today. Modern customers are demanding-read to learn about 7 tips for satisfying them.
Top Customer Engagement Platforms: Features, Pricing
Discover the leading customer engagement platforms in this comprehensive guide, featuring detailed comparisons of key features and pricing.
10 Best Intercom Alternatives Reviewed
Exploring Intercom alternatives for your customer support team? Here are the 10 best tools in the market.
5 Best Inbound Call Center Software Solutions for Customer Support Leaders
Compare five of the best inbound call center software solutions for customer support leaders, and see how each helps manage interactions across channels.
Top 5 Cloud Call Center Solutions in 2024
Weighing call center cloud software options? Compare core features, limitations, pricing and ROI of the leading cloud call center softwares.
Multichannel Contact Center: What is it, Features & Top Providers
Explore what a multichannel contact center is, why you should set one up, the best providers in 2024, and best practices for setting up your solution.
10 Tips for Better Contact Center Management
Dive deep into the complete guide to contact center management. Explore pivotal roles, responsibilities, and 10 management tips that champion agent satisfaction and cultivate unparalleled customer loyalty.
Top 100+ Customer Service Statistics and Trends in 2023
Discover top customer service stats for 2023. Gain insights on expectations, loyalty, privacy, channels, and trends to enhance your business.
How to Deal with Angry Customers: 12+ Tips that Always Work
Master the art of dealing with angry customers in Cloud Contact Centers. Explore 12+ actionable tips to reduce customer friction, foster loyalty, and transform challenges into opportunities for lasting positive impressions.
Cloud vs. Traditional Contact Centers
Compare cloud contact centers with traditional on-premises setups: costs, scalability, and flexibility for modern support teams.
Leadership Talk: The Modern State of Customer Support
Join Plivo support lead Renu Yadav as she explores the evolving landscape of customer support, challenges faced by reps, essential skills, and changing technology.
What is Call Quality? How to Monitor it in Your Contact Center
Call quality helps businesses measure the effectiveness of support conversations between customer service agents and customers. Learn about call quality and how to monitor it in this blog.
Call Queuing: Benefits, Best Practices, And How it Works
Call queuing is a method of managing inbound calls at a contact center. This blog covers how you can use call queuing to manage call volumes and reduce overall agent workload.
Benefits of Integrating Your Ticketing System and Contact Center
Integrating your ticketing system and contact center is essential to process tickets faster and solve customer issues. Read through this article to know the top benefits of integrating your CRM and contact center.
Simple Ways to Improve the Ecommerce Customer Experience
Having a reliable customer support system for an ecommerce business is crucial and can have a high impact on the bottom line. This blog covers simple ways to improve your ecommerce customer service.
What is Call Routing? Types, Benefits & How it Works
Call routing automatically directs incoming calls to the right department based on an established set of rules. Find how phone routing works, its types & benefits in this blog.
Top 6 Customer Service Channels (Hint:Voice is still king, for now)
Handling customer inquiries is the most important role in providing great CX. Find out why voice is still the king for now among the best customer service channels.
6 Ways to Use Contact Center Analytics to Improve Operations
Contact Center analytics uses technology to generate actionable insights from raw data. Here are 6 ways to use contact center analytics & reporting to improve operations.
15 Survey Questions to Measure Customer Satisfaction
Customer satisfaction surveys help businesses to evaluate their performance in serving their customers. Find the best CSAT survey questions here!
How To Increase Revenue By Improving Agent Satisfaction
Agent satisfaction is often overlooked by modern businesses when it comes to increasing their revenue. Learn how agent satisfaction can impact a business.
How to Reduce Customer Friction and Remove Common Hurdles
Customer friction is the biggest challenge for modern B2C teams. Read through this blog from Contacto to understand what exactly is customer friction and how you can eliminate your most critical friction points.
One place to manage every interaction-Plivo’s commitment to the unified Contact Center
Implementing a Contact Center that unifies the agent workflow and simplifies operations is essential to exceeding the needs of the intelligent consumer.
Transforming the Contact Center from a reactive resolution dinosaur to business-critical growth driver
Transform your Contact Center from a reactive resolution dinosaur to a healthy, business-critical growth driver with these four steps.
How to Build a Voice Survey Application the Low-Code Way Using PHLO
Automate voice surveys with Plivo and PHLO to collect customer feedback or run polls. Set up multiple question levels that branch on the keys pressed.
How to Build a Voice Alerts Application the Low-Code Way Using PHLO
Build a voice alerts app with PHLO to flag critical issues for customers. Play recorded audio or text-to-speech and act on the dialpad key they press.
How to Build a Voice Notifications Application the Low-Code Way Using PHLO
Send voice notifications with a PHLO you deploy in a few clicks. Play recorded audio or text-to-speech that mixes static text with dynamic variables.
How to Build a Voicemail Application the No-Code Way Using PHLO
Deploy a PHLO workflow in a few clicks to add voicemail, capturing a caller's message whenever the call recipient is unavailable to answer.
How to Build an Inbound SIP Trunk for Voice Origination Using PHLO
Learn how to build an inbound SIP trunk for voice origination to enhance your business communications efficiently.
How to Build an SMS Survey Application the Low-Code Way Using PHLO
Build SMS surveys the low-code way with the PHLO visual workflow builder. Covers prerequisites, setup, and triggering your PHLO from a .NET app.
How to Build a 2FA Application the Low-Code Way Using PHLO
Learn how to build a two-factor authentication app the low-code way using PHLO, adding a layer of security beyond usernames and passwords.
How to Build an SMS Alerts Application the Low-Code Way Using PHLO
Create an SMS alerts app with the PHLO visual workflow builder so your users receive crucial updates in time to make timely decisions.
How to Build a Text Autoresponder the No-Code Way Using PHLO
How to create a text autoresponder without writing a single line of code to respond to incoming messages on your business numbers.
How to Build a Virtual Assistant App the No-Code Way Using PHLO
Create an IVR phone tree that can act as a virtual assistant to manage multiple menus with prerecorded messages and manage call routing.
Build Click-to-Call Using PHLO
How To Build Click to Call Using PHLO | Implement click-to-Call on your website to enable users to engage with your team using JavaScript code via Node.js
10 Best Practices for Customer Communications
The foundation of customer communications is “right time, right place, right message.” Learn how to nail it every time with great customer service.
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