Blog
Voice, messaging, and AI agent engineering from the team building the Plivo platform.
SMS Short Codes: What They Are and Why Your Business Needs Them
Learn what SMS short codes are, how they work, and why they are a strong alternative to 10-digit numbers for text message marketing campaigns.
Everything to Know About Phone Number Spoofing
Phone number spoofing is used by scammers and telemarketers to display a false caller ID. Learn how to recognize and avoid falling victim to these tactics.
Best practices for phone number validation during new user enrollment
Learn best practices for validating phone number formats during user enrollment to reduce fraud sign-ups. Ensure accurate data with these verification tips.
The Beat of B2B Customer Retention Strategies: Data, Personalization, Value Delivery
Master the art of B2B customer retention with our expert insights. Explore the power of data-driven strategies, personalized engagement, and delivering ongoing value.
Pros and Cons of Customer Service Automation
Discover the pros and cons of customer service automation and how it shapes your business. Read on to learn more.
What is a Virtual Phone Number & How to Get One?
Virtual phone numbers aren't tied to a geographical location and use VoIP technology to make and take calls. Learn more about their benefits and how to get one.
How to Get a Toll-Free Number for Your Business
In this blog post, we’ll explain how and why to get a toll-free number for your business and how to use it to engage your customers.
Protect Your Customers, Empower Your Business: A Guide to Number Masking with Plivo
Discover how Plivo's Number Masking API shields customer data and enhances business communications. Learn how to easily implement number masking to protect privacy and build trust.
How Much Does Customer Support Cost and How To Reduce It
If you’re a business leader or a head of customer support, here’s how you can calculate how much your customer support costs and tips to reduce it.
Omnichannel vs Multichannel Customer Service
Learn how omnichannel and multichannel customer support differs, and find out which method offers the most seamless experience for your customers.
What Are Customer Service Workflows And How to Build The Best One?
Want to build customer support workflows that drive higher levels of customer satisfaction? Read on to learn more.
Customer Service Automation: A Quick Guide to Getting Started
Learn about customer service automation, its examples, channels, and the best customer service automation software, Plivo CX Service.
How to Send an SMS Verification Code in 5 Minutes
Start sending OTPs in one second with Plivo’s Verify API. Learn how to easily enhance user security with SMS verification codes in five minutes.
Plivo’s Guide to Toll Fraud Prevention: How to Protect Your Business
Learn how Plivo's Fraud Control prevents toll fraud and can prevent your business from losing money. Request a free trial.
Enhancing Data Privacy: Advanced Message Data Storage Options
Discover Plivo's new data storage options for SMS, MMS, and WhatsApp messaging, designed to ensure compliance with GDPR and HIPAA while meeting your unique business needs
Plivo’s WhatsApp API: Onboarding Made Simple
Learn how to set up your WhatsApp Business API with Plivo. This guide covers everything from account registration to sending your first message effortlessly.
What is WhatsApp Business API? – The Complete Guide (2024)
Dive into our comprehensive guide about the WhatsApp Business Platform to learn how to set up an account to start engaging with customers.
SMS Long Codes vs. Short Codes: The Definitive 2024 Guide
Learn what’s better for your business: short code or long code phone numbers. Read to explore both options' differences, use cases, pricing, and benefits.
Best Customer Interaction Management Software
Are you looking for the best customer interaction management software for your business? We will help you find the perfect fit.
Top 7 SMS OTP service providers to secure your customers | How to choose the right one?
Choosing the right OTP provider requires defining your requirements and goals, vetting various providers, and understanding how well each solution works with your existing tech stack.
What is 10DLC? Everything You Need To Know
A 10-digit long code, or 10DLC, is a type of phone number used in business text messaging to send large volumes of SMS/MMS messages directly to customers.
Phone Number Masking: What it is, How it Works & Key Benefits
Learn how to use phone number masking in your daily operations to reduce costs, build trust, and enhance the customer experience.
What is SMS Verification & How Does It Work?
Learn the basics of SMS verification and how Plivo’s verification API authenticates users to keep your business and customer data safe.
5 Best Customer Analytics Tools of 2024: Reviews & Pricing
Revolutionize customer strategy for your e-commerce brand with our five best omnichannel customer analytics software reviews to help you find the perfect fit.
5 Best Customer Service Automation Software In 2024
Looking to automate your customer service? Find the best customer service automation software to help you do that in 2024.
5 Best Omnichannel Contact Center Software For Your Business
Learn what omnichannel contact centers are, their benefits to customer service, and the top 5 options you can choose from.
9 Best Omnichannel Marketing Platforms in 2024
Find the best Omnichannel Marketing Platforms for your business by reading a detailed comparison of top platforms with features, pros, and cons.
5 Best Omnichannel Support Software You Must Know About in 2024
Explore the top 5 omnichannel support software solutions to streamline customer service across all channels. Find the perfect solution for your business needs.
10 Ecommerce Promotion Ideas To Boost Sales in 2024
Discover 10 best eCommerce promotion ideas that actually work without any extensive tech setup. Bonus: Get real-world examples to see every idea in action.
How to Streamline Customer Service Across Different Channels
It’s not optional to streamline customer service across all channels today. Modern customers are demanding-read to learn about 7 tips for satisfying them.
Top Customer Engagement Platforms: Features, Pricing
Discover the leading customer engagement platforms in this comprehensive guide, featuring detailed comparisons of key features and pricing.
SMS Marketing for Shopify: Tools and Tips to Get the Maximum ROI
Want to get started with SMS marketing for Shopify? We’ve compiled top tips and tools to help you get maximum results.
The Ultimate Guide to SMS Marketing - Tips, Types and Strategies
Discover essential tips, types, and strategies for effective SMS marketing to boost engagement and drive conversions in this ultimate guide.
6 Best ActiveCampaign Alternatives & Competitors
Tired of the clunky UI and high prices of ActiveCampaign? Find an ActiveCampaign alternative in our list.
7 Best eCommerce Marketing Automation Software in 2024
Find the best eCommerce marketing automation software for your business by comparing top platforms in the market.
E-commerce Marketing Automation: The Key to Get More Leads for Your Business
Learn how e-commerce marketing automation takes repetitive tasks like follow-up emails off your plate so you can capture more leads and grow your business.
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