Blog
Voice, messaging, and AI agent engineering from the team building the Plivo platform.
How to Implement AI in Customer Service?
Discover how AI can transform your customer experiences. Learn how to implement AI in customer service to improve efficiency and satisfaction.
The future of AI in customer service [A 2025 guide]
AI is changing the customer service playground. Keep these trends on your implementation list in order to secure a competitive advantage.
A Buyer’s Guide to AI Customer Experience Solutions
Learn how to choose and implement the right AI customer experience solution. Discover benefits and real-life use cases to grasp the real impact of AI on CX.
Top 10 Customer Service Challenges and Ways to Overcome Them
A lot can negatively impact your customer service delivery if you do not strategize properly. Learn how to resolve them promptly in this guide.
Retail SMS Marketing: Benefits, Best Practices, & Examples
Learn how to use SMS marketing to boost retail sales, engage customers, and drive growth. Discover best practices, examples, and tips. Book a demo today!
How to Use Text Messaging for Event Promotion and Management
Learn how to effectively use SMS event marketing for promotion, reminders, and event management to engage your audience and improve event success.
Understanding What Multi-Level IVR is and How it Works
Boost efficiency and satisfaction with a multi-level IVR system. Enjoy better call routing, 24/7 service, and lower costs. Contact us today!
The difference between SMS and MMS text messages
Understand SMS vs MMS messaging. Compare costs, features, and use cases. Decide which suits your business messaging needs best. Choose wisely!
Top 7 Free SMS Marketing Tools in 2025
Learn about the top free SMS marketing tools in 2025 that help increase customer engagement and drive results. Start leveraging SMS marketing today!
What is SMS Geofencing and How eCommerce Businesses Can Set It Up
Is SMS Geofencing easy to implement? Learn the technicalities of SMS Geofencing and find out how you can implement location-based marketing for your business.
Passkeys 101: what they are and how they work
Discover what a passkey is and how it works to replace passwords using biometric data. Enjoy enhanced security against phishing! Get started now.
How to Run Effective SMS Loyalty Programs to Boost Your Brand
How do you run an SMS loyalty program that actually brings results? Check this guide for detailed steps, common challenges, and solutions.
What is Interactive Voice Response (IVR)?
Explore IVR meaning, how it boosts customer service, reduces costs, and streamlines call routing with 24/7 self-service options.
RCS vs. SMS: Comparing Messaging Technologies
Compare RCS vs. SMS with their differences, use cases, and business advantages to choose the right strategy for customer engagement.
Chatbot vs. Conversational AI: What’s the Difference?
Explore the distinctions between a chatbot vs. conversational AI, their unique applications, and how to choose the right solution for your needs.
12 Contact Center Technologies and Trends to Keep an Eye On
Discover the top contact center technologies that streamline operations and empower agents to deliver exceptional customer experiences.
What Is an SMS Gateway and How Does It Work?
In this guide, explore what an SMS gateway is, how it works, and why businesses rely on it for bulk messaging, marketing, and customer engagement.
How Great Customer Service Builds Unbreakable Customer Loyalty
Learn how to earn customer loyalty with customer service. Understand why customer loyalty matters and how to build it with real-life examples of brands.
How to Create Effective SMS Drip Campaigns (With Examples)
Get a detailed step-by-step guide to creating SMS drip campaigns with practical tips. Also, learn top use cases for SMS drip campaigns (with detailed examples).
Use Cases of AI Virtual Assistants in Ecommerce
Integrating AI into your ecommerce operations boosts efficiency, enhances personalization, and increases customer satisfaction. Here’s how
How eCommerce Businesses Can Run Effective Text Blast Campaigns
Discover how to use the power of SMS blasts marketing to boost your eCommerce sales. Learn strategies to craft compelling and effective text blast campaigns
How to Make A WhatsApp Bot in Just 5 Minutes
Learn how to make a WhatsApp bot with the benefits of automating customer support, boosting engagement, and streamlining interactions using Plivo.
Smart IVR: What It Is & How It Can Help You
Learn how to enhance customer interactions with Smart IVR using Plivo-powered voice agents. Discover step-by-step guidance on building intelligent IVR systems for seamless communication.
A2P SMS Messaging
Learn how A2P SMS messaging simplifies campaign management. Know about its benefits, use cases, compliance, and drive conversions with A2P SMS.
10 Ways to Transform Operations With AI Call Center Agents
Find out how AI call center agents help businesses boost productivity, cut operational costs, and deliver personalized customer experiences around the clock.
Customer Experience Automation: All You Need to Know
Automating customer experience enhances satisfaction, boosts retention, and increases customers’ lifetime value. Here’s how it works.
12 Powerful Use Cases of Generative AI in Customer Service
Learn how generative AI in customer service is reshaping service. Dive into real-world examples that demonstrate its growing role in the service industry.
The Basics of SMS Opt-In: Some Examples and Key Considerations
Learn how to use SMS opt-ins effectively with examples for marketing, support, and sales. Explore best practices to engage customers while staying compliant.
How to use AI to analyze phone calls and improve your customer experience
Learn how to use AI to analyze phone calls, surface what customers really want, and improve your customer experience without manual call reviews.
Understanding One-Time Passcode Fraud
Learn what OTP fraud is and how to protect yourself from online scams using one-time passwords. Stay safe with simple tips and prevention methods.
Twilio vs. Vonage
Explore Twilio's features, pricing, and scalability compared to Vonage to make an informed choice for your communication needs.
What is a Voice API?
Learn what a voice API is and how it streamlines business communication with call routing, IVR, and more. Use Plivo’s features to boost customer experiences.
7 Best Bird Alternatives in 2024
Find 7 best Bird alternatives offering enhanced features, better pricing, and improved integrations for your business needs.
How Does Automated Ticket Resolution Work?
Automated ticket resolution helps you deliver a positive customer experience while freeing up your human agents to handle core tasks. Here’s how it works.
6 Key Benefits of AI in Customer Service in 2025
Wondering how AI can boost customer service? Explore ways AI can elevate support-paving the way for a smoother, more satisfying customer experience.
How to Use Voice Transcriptions for Customer Analytics
Discover how voice transcriptions can revolutionize customer analytics by converting spoken feedback into actionable insights.
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