Blog
Voice, messaging, and AI agent engineering from the team building the Plivo platform.
What’s an Average SMS Marketing Conversion Rate and How to Maximize It
Are your SMS marketing campaigns not bringing in the expected results? Discover seven ways to maximize SMS marketing conversion rate.
WhatsApp vs. WhatsApp Business: Key Differences Explained
Learn about WhatsApp Business vs. WhatsApp and how each platform caters to personal and business communication needs.
7 IVR Script Examples to Help You Build Your Own
Bridge the gap in customer service with effective IVR scripts that streamline self-service, reduce wait times, and improve satisfaction. Explore seven examples.
How to Optimize Your Self-Service IVR System
Improve your customer experience with an effective self-service IVR. Learn practical tips to make your IVR system better and increase customer satisfaction.
What is SIM Swapping Fraud and How to Prevent It
Discover how to prevent SIM swapping fraud at your company with a robust fraud control API like Plivo’s
How to Get a Virtual Number for WhatsApp: The Top 5 Providers in 2024
Looking to get a VoIP number for WhatsApp? Discover the top 5 providers and learn how to easily set up a virtual number for seamless messaging and privacy
Key Statistics on AI in Customer Service: Here’s What the Numbers Reveal
If you want to stay ahead of customer expectations, AI in customer service is key. Discover 52 AI customer service statistics that show its impact.
Step-by-Step Guide to Creating Effective Rich SMS Campaigns
This blog post is a blueprint in building rich SMS marketing campaigns to maximize customer engagement and higher click rates for your e-commerce business.
The Complete Guide to SMS Compliance
Learn to navigate SMS compliance and avoid lawsuits with our complete guide, covering essential laws and best practices. Start your compliant SMS journey today!
Decoding SMS Marketing ROI: 4 Excellent Strategies for Maximizing SMS Marketing ROI
In this guide, explore why SMS marketing ROI matters, how you can calculate it, and how you can increase the ROI of your SMS marketing campaigns. Book a demo.
Personalizing Customer Experience: An In-Depth Guide With Actionable Tips
Learn about personalized customer experience with its examples and benefits. Also, learn how to deliver a truly personalized customer experience with a step-by-step guide.
A Quick Guide to the Benefits of SMS Marketing
If you want to improve marketing engagement and ROI, SMS marketing is the way to go. Keep reading to learn about its benefits!
All About Intercom Pricing: Things You Need to Know Before You Buy
Get a detailed breakdown of Intercom pricing, features and the factors affecting the final cost. Explore more affordable alternatives to decide what’s best
The Ultimate Guide to AI Chatbots in Customer Service
Learn how chatbots are revolutionizing how customer support is handled and how to leverage a chatbot to enhance user experience
Personalized Customer Service: How To Do It Right
Personalizing your customer service results in high satisfaction index, increased ROI, and better retention rates. Here’s how to do that.
Top 40 SMS Marketing Statistics You Must Know
Learn how SMS marketing drives profits and customer experiences. Read our blog for the top 40 SMS marketing statistics!
Klaviyo SMS Pricing: How It Compares to Other SMS Platforms
Explore Klaviyo's new SMS pricing structure and how it compares against competitors like Plivo CX. Learn if it's still the best choice for your business.
Mailchimp Pricing: Is It the Best Option for Your Marketing Budget?
Explore Mailchimp's pricing plans, from its generous free email marketing tier to SMS options, and find out if the platform fits your budget.
SMS Campaigns 101: Get Started with SMS
Learn how to create effective SMS marketing campaigns that reach your customers where they are as an e-commerce brand or Shopify-based business.
Bulk SMS Marketing: Connect with More People Without Leaving Your Ecommerce Store
Discover how bulk SMS marketing can help you reach thousands of customers with personalized messages. Learn how to run an effective bulk SMS campaign that boosts your business.
6 Best Live Chat Apps for Customer Support
Explore the top-tier live chat apps available to conquer all your customer service woes. Read on to know more.
SMS Marketing Automation to Accelerate Your Ecommerce Marketing Efforts
Explore the step-by-step process of SMS marketing automation and check out the best SMS marketing automation tools to get started
How AI Personalization Is Transforming the Customer Experience
Discover how AI-driven personalization enhances customer satisfaction by delivering customer-centered experiences based on individual preferences and behaviors.
AI Agents in Action: Transforming Customer Service with Smart Solutions
Explore the future of AI-driven customer experiences and how businesses are leveraging these tools to enhance support and engagement.
10 Best Toll-Free Number Service Providers in 2024
Discover the top toll-free number service providers of 2024! Learn about essential features, pricing, and benefits to find the perfect toll-free number solution for your business. Boost your customer communication and brand image with the right provider.
Top Telecom Fraud Trends for 2024 & How to Prevent Them
Learn about the latest fraud trends to stay ahead of threats in 2024. Use Plivo’s advanced solutions to protect your business from emerging attacks.
How to Create a WhatsApp Business Account in 5 Minutes: A Quick Guide
Follow these easy steps to create a WhatsApp Business account. Plus, learn how Plivo helps you improve customer engagement using WhatsApp.
WhatsApp Business Greeting Message Examples & Best Practices
Discover effective WhatsApp Business greeting message examples and best practices to set the right tone for you
How to Create WhatsApp Message Templates: A Complete Guide
Discover how to create WhatsApp message templates that enhance your business’s communication. Follow this guide for tips, examples, and best practices.
How to Schedule a Text Message
Learn how SMS scheduling tools help businesses deliver messages at the right time, maximize impact, and boost conversions. Discover Plivo’s simple scheduling solutions.
Top Benefits of Omnichannel Customer Experience
Discover the benefits of omnichannel customer experience and how to achieve them. Read on to learn more.
Omnichannel Routing Explained: Key Benefits and How to Implement It
Enhance customer experiences with efficient omnichannel routing. Learn how to manage interactions across all channels seamlessly.
WhatsApp Auto Reply: How To Set Auto Reply In WhatsApp Business
Boost customer satisfaction and productivity with WhatsApp auto-reply. Learn how to enable automated responses to ensure 24/7 communication and ease team workloads.
How to Get a Business Phone Number and Why You Need One
A business phone number helps build trust with your customers. Learn how to choose the right number and how Plivo can support your business communications.
How to Apply for WhatsApp Green Tick Verification
Discover how to apply for a WhatsApp green tick verification to boost your business credibility and trust using Plivo.
Call Center IVR Guide: Everything You Need to Know in 2024
Read about call center IVR systems to discover their key benefits, practical use cases, and the best features to help streamline your operations in 2024.
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