Blog
Voice, messaging, and AI agent engineering from the team building the Plivo platform.
10 Best Ways to Collect Phone Numbers for SMS Marketing (With Examples)
Discover 10 legit ways to collect custom phone numbers compliantly. Also, get examples of how to implement these steps
Top 7 Google Voice Alternatives in 2024
Discover the best Google Voice alternatives in 2024 that deliver advanced call management for your business.
What is an Omnichannel Customer Experience?
Learn all about omnichannel customer experience. What are the benefits of omnichannel support, and how can an omnichannel strategy be built? Read on to dig deeper.
The Potential of AI Chatbots for Better Sales
See how AI chatbots support your sales team as round-the-clock virtual agents that field queries, convert leads, and reduce customer support costs.
Plivo’s Quick Guide to SMS Opt-In and Opt-Out
Learn the importance of SMS opt-in/opt-out, key regulations, and best practices to ensure compliance and build customer trust with Plivo’s comprehensive guide.
MFA, SSO, and 2FA: Which Authentication Method is Right for Your Business?
Learn the key differences between multi-factor authentication (MFA), single sign-on (SSO), and two-factor authentication (2FA). Discover how each approach impacts security, user experience, and business operations, to determine which method is best suited for your organization.
The Top 5 Two-Factor Authentication (2FA) API Providers in 2024
Explore our detailed guide to discover the best solutions in the market for 2FA APIs and get expert tips on choosing the right 2FA SMS API provider.
Proven Black Friday Marketing Ideas You Should Try
Black Friday is a big opportunity for e-commerce brands, but competition is fierce. Try these proven marketing ideas to cut through ad fatigue and win sales.
8 Popular Giveaway Ideas To Attract Customers (+Examples and Tips)
Explore 8 popular giveaway ideas to attract customers, with real examples and tips for creating buzz around your brand and reaching a wider audience.
SMS Marketing Best Practices to Convert More Customers
Want to convert more customers through SMS? Use these SMS marketing best practices for a stronger campaign
One-Time Password (OTP) Solutions: What You Need to Know
Discover how one-time password (OTP) solutions can enhance security for your business. Learn about the benefits, implementation, and best practices for using OTPs.
Top 6 WhatsApp Business Solution Partners (BSPs) in 2024
Discover the top six WhatsApp business solution partners for 2024. Learn about their benefits, key features, and pricing structures, and get expert tips for choosing the best provider for your business needs.
WhatsApp Marketing: The Quick Guide for Business Success in 2025
Discover the power of WhatsApp marketing for businesses in 2025. Learn strategies, benefits, and best practices to boost customer engagement and drive sales using WhatsApp Business tools.
How Can AI Boost Help Desk Productivity
Discover how AI can enhance help desk productivity by empowering agents and improving resolution times. Read on to learn more.
6 Best Customer Service Email Management Software Tools
Let’s explore and compare the features of top customer service email management software to find the best fit for your business.
Steal These Limited Time Offers to Increase Ecommerce Conversions
Explore 10 effective limited time offers to increase your online sales. Learn how to implement these tactics with real-life examples.
Omnichannel Best Practices: How to Deliver a Unified Customer Experience
Master omnichannel strategy with our top best practices for seamless customer interactions across all channels. Boost engagement and streamline your support.
Omnichannel Shopify Marketing | How to Create a Unified Customer Experience
Discover detailed steps to execute an omnichannel Shopify marketing strategy and 5 stand-out examples to take inspiration from.
Boost Customer Engagement with These 15 Jaw-Dropping SMS Marketing Examples
Explore 15 amazing SMS marketing examples to boost engagement and drive revenue by targeting customers at every stage in their journey.
Why SMS / Voice Verification is Here to Stay
Prepare for Okta's SMS verification sunset on September 15 by integrating Plivo in minutes. As all Okta users need to bring their own provider (BYOP), Plivo offers cost-effective, pay-as-you-go pricing, 24/7 support, and no authentication fees. Enjoy reliable voice, WhatsApp, and SMS verifications with 99.99% uptime, plus free Fraud Shield. Discover Plivo and Okta integration in minutes.
What is Mobile Authentication?
Learn how mobile authentication can improve user security and satisfaction. Explore various implementation methods and see how Plivo’s Verify API simplifies and streamlines the authentication process for your business.
What is VoIP?
Discover how VoIP technology transforms business communication with cost savings, global reach, advanced features, and scalability. Learn key benefits and setup essentials.
Automation In Action: 6 Ways Companies Are Nailing Customer Service
Discover how companies excel in customer service with automation. Explore six automated customer service examples and their benefits in our in-depth article. - 22 words
Lesser Known Strategies to Increase Retail Customer Engagement
Engage customers across all channels. Increase retail customer engagement with these strategies and stand out from the crowd.
Ensuring Data Security with Plivo CX Suite
At Plivo CX Suite, security is fundamental to our operations. We are pleased to announce that we have successfully upgraded our Payment Card Industry Data Security Standard (PCI DSS) certification to version 4.0.
The Best 13 Multifactor Authentication (MFA) Solutions for Businesses in 2025
Explore the top 13 best multifactor authentication (MFA) solutions for businesses in 2025. Compare top tools for cybersecurity, including features, pricing, and integrations, to protect your data.
What is an IVR Payment? A Complete Guide for Businesses
Discover how IVR payments are transforming customer experiences across industries. Learn how they work, their key benefits, and how to choose the right IVR payment provider for your business in this comprehensive guide.
Everything You Need to Know: AI-Powered Contact Centers
Unlock the potential of AI in contact centers with Plivo CX’s comprehensive guide. Explore strategies and tools for enhanced customer service and operational efficiency.
The Future Now: AI's Impact on Customer Experience
Explore Plivo CX's insights into AI's evolving impact on customer experience in 2024. Discover ways to enhance customer satisfaction and drive business success
Best AI Chatbots for Customer Service in 2024
Looking for the best AI chatbot for customer service? Explore our top picks for 2024 and see how they can improve your support operations.
10 Best AI Customer Service Software for CX Professionals
Find the best AI customer service solution to transform your support team. Learn how the top AI solutions offer personalized, 24/7 support
12 Proven Shopify Marketing Strategies to Boost Your Sales
Explore 12 proven Shopify marketing strategies to boost your sales and help your store stand out in an increasingly competitive e-commerce market.
How to Improve Customer Service Efficiency
Discover practical solutions to streamline customer service processes, reduce resolution times, and boost satisfaction. Our comprehensive article offers winning tips to help you enhance efficiency and effectively manage customer inquiries
Top AI Contact Center Software 2024: The Complete Guide
Transform customer service with top AI contact center software to streamline support and delight customers. Read on to learn more.
Best Shopify Apps to Increase Sales for your Ecommerce Store
Use these Shopify apps to automate operational and marketing tasks and increase sales for your business.
5 Best SMS API Providers to Consider in 2024
Discover the top five SMS API providers of 2024 and compare their features and pricing to select the best bulk SMS API provider for your business.
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